Support and safety guidance
How can we help?
Get help with ScamShield AI, report a technical issue, or share feedback with our support team.
Support contact
Email support
Contact our support team for technical help or feedback.
Using ScamShield AI
- Paste or enter a suspicious message.
- Review the risk level, red flags, and recommended next steps.
- Verify important requests using an independently located official phone number or website.
Privacy
- ScamShield does not save analyzed messages by default.
- The release version uses local safety checks.
- Provider-backed enhanced analysis is disabled for this release.
Important limitation
Safety limitations
ScamShield provides educational scam-risk guidance only. It does not guarantee scam detection, recover money, file reports automatically, or provide legal advice. Always verify requests through official channels.
Emergency guidance
- If someone is threatening immediate physical harm or danger, contact local emergency services.
- If money has already been sent, contact the relevant bank or payment provider through its official channel immediately.
- ScamShield does not contact emergency services or file reports on the user’s behalf.